Jira Service Management

{"xsrfToken":"a7f715ef9840e8b62e0919893e2cf08cb7c2e22b_lout","branding":{"id":"4","key":"ecs","name":"Aveanna Support Services","portalBaseUrl":"/servicedesk/customer/portal/4"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Aveanna Support Services","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Aveanna Support Services","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#088df6","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/1ddccc9f-38d2-40f6-93f2-19780a444304/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNGYzOWU2ZS1lNDc0LTRjNjEtYWQ1YS0wNTU2N2IxMzIxMWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjFkZGNjYzlmLTM4ZDItNDBmNi05M2YyLTE5NzgwYTQ0NDMwNCI6WyJyZWFkIl19LCJleHAiOjE3NzA3NTAzMTUsIm5iZiI6MTc3MDc0OTcxNX0.QSY8CMe02J0kcjRoOSG3vuePYIEWSRwh40dY-mjD8Fg&client=b4f39e6e-e474-4c61-ad5a-05567b13211a&height=300&mode=fit","bannerMediaApiFileId":"1ddccc9f-38d2-40f6-93f2-19780a444304","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#088df6","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"4","key":"ecs","projectId":10003,"serviceDeskId":4,"name":"Aveanna Support Services","description":"Welcome! You can submit a request to the Aveanna Support Services teams using the options provided. Support Services handles EOR, REIMB, and SDP services for California Regional Centers.","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"382","name":"Address Update ","descriptionHtml":"","callToAction":"Address Update ","introHtml":"","icon":10485,"iconUrl":"https://aveannaeor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[57],"key":""},{"id":"66","name":"ADP Registration Codes","descriptionHtml":"","callToAction":"ADP Registration Codes","introHtml":"","icon":10550,"iconUrl":"https://aveannaeor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[57],"key":""},{"id":"79","name":"Authorization Inquiry","descriptionHtml":"","callToAction":"Authorization Inquiry","introHtml":"","icon":10550,"iconUrl":"https://aveannaeor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[26],"key":""},{"id":"63","name":"Authorizations","descriptionHtml":"Before you submit ticket, here's some useful information: Submit one ticket per service and one ticket per client. Inform caller that the authorization is currently not available on the account however, our authorization team will search all unentered authorizations before reaching out to Regional Center for an update. Any information provided by the caller is useful to our team when searching. Please include any details that will help us understand the service authorization that is being requested. If an authorization in DCI is incorrect, please list the issues with the authorization and provide SC information. Group services can be noted, however an additional ticket must be submitted for sibling if they are also missing an authorization.","callToAction":"Authorizations","introHtml":"","icon":10550,"iconUrl":"https://aveannaeor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[59],"key":""},{"id":"78","name":"Background Check/Live Scan","descriptionHtml":"","callToAction":"Background Check/Live Scan","introHtml":"","icon":10550,"iconUrl":"https://aveannaeor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[25],"key":""},{"id":"74","name":"Benefits","descriptionHtml":"","callToAction":"Benefits","introHtml":"","icon":10550,"iconUrl":"https://aveannaeor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[57],"key":""},{"id":"80","name":"Bill Rate Change","descriptionHtml":"","callToAction":"Bill Rate Change","introHtml":"","icon":10550,"iconUrl":"https://aveannaeor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[26],"key":""},{"id":"315","name":"Call Back Request","descriptionHtml":"","callToAction":"Call Back Request","introHtml":"","icon":10466,"iconUrl":"https://aveannaeor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[59],"key":""},{"id":"84","name":"Correcting Service Type","descriptionHtml":"","callToAction":"Correcting Service Type","introHtml":"","icon":10550,"iconUrl":"https://aveannaeor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[26],"key":""},{"id":"249","name":"CPR/FA Reimbursement","descriptionHtml":"","callToAction":"CPR/FA Reimbursement","introHtml":"","icon":10511,"iconUrl":"https://aveannaeor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[59],"key":""},{"id":"64","name":"DCI Issue","descriptionHtml":"","callToAction":"DCI Issue","introHtml":"","icon":10550,"iconUrl":"https://aveannaeor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[57],"key":""},{"id":"282","name":"Direct Deposit Cancellation Request","descriptionHtml":"","callToAction":"Direct Deposit Cancellation Request","introHtml":"","icon":10511,"iconUrl":"https://aveannaeor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[59],"key":""},{"id":"250","name":"Direct Deposit Request","descriptionHtml":"","callToAction":"Direct Deposit Request","introHtml":"Direct Deposit Request","icon":10511,"iconUrl":"https://aveannaeor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[59],"key":""},{"id":"85","name":"eBilling Request","descriptionHtml":"","callToAction":"eBilling Request","introHtml":"","icon":10550,"iconUrl":"https://aveannaeor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[26],"key":""},{"id":"77","name":"Enrollment Form Assistance","descriptionHtml":"Before you submit ticket, here's some useful information for the family and new care provider:\nOur enrollment packet is sent via DocuSign (dse_NA3@docusign.net) 1st: Care Provider receives enrollment forms to fill out Once the CP signs and submits the forms, the client/family will get an email with the Worksite Employer Packet (WEP) 2nd: Client/Family receives the Worksite Employer Packet (WEP) to fill out Includes Section 2 of I9 form Enrollment forms are received (each party will receive a confirmation e-mail) Enrollment Team may take up to 5 business days to review\nThings to Consider:\nLiveScan is required by ACRC, VMRC, & NLARC\n<ul class=\"alternate\" type=\"square\">\n <li>We cover the cost at participating locations If it's for 862 respite, CPR and FA is a requirement for the care provider. If the care provider resides in the same household as client, we will need regional center approval for the following regional centers: FDLRC, HRC, NLACRC (same client address + family relationship), RCEB, RCOC, SDRC, and WRC If they’re applying for multiple services, you can use 862 as primary, but enter comments on the other service types, including additional siblings they’re providing services to VERIFY E-MAIL addresses. DocuSign does not notify us when an e-mail comes back undeliverable during the transition to family so they can complete their part</li>\n</ul>","callToAction":"Enrollment Form Assistance","introHtml":"","icon":10550,"iconUrl":"https://aveannaeor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[25],"key":""},{"id":"86","name":"Feedback","descriptionHtml":"","callToAction":"Feedback","introHtml":"","icon":10550,"iconUrl":"https://aveannaeor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[57],"key":""},{"id":"285","name":"Health Insurance Inquiry","descriptionHtml":"How do we Determine INITIAL Eligibility? Initial Measurement Period = 11 months starting 1st of the month following Date of Hire/Enrollment. 1,430 hours worked to Qualify for 12 months of coverage.\nHow do we Determine ANNUAL Eligibility? Annual Measurement Period = 12 months (10/1 – 9/30). 1,560 hours worked to Qualify for 12 months of coverage that begins 1/1 of each year (breaks down to an average of 30 hours per week).\nIf you determine that care provider would be eligible for benefits based on measurement above and has not received a qualifying offer, please continue to submit ticket.","callToAction":"Health Insurance Inquiry","introHtml":"","icon":10511,"iconUrl":"https://aveannaeor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[59],"key":""},{"id":"87","name":"Incident Reporting","descriptionHtml":"","callToAction":"Incident Reporting","introHtml":"","icon":10550,"iconUrl":"https://aveannaeor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[59,57],"key":""},{"id":"381","name":"Internal Suggestions and Feedback ","descriptionHtml":"","callToAction":"Internal Suggestions and Feedback ","introHtml":"","icon":10498,"iconUrl":"https://aveannaeor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[59],"key":""},{"id":"75","name":"Leave","descriptionHtml":"","callToAction":"Leave","introHtml":"","icon":10550,"iconUrl":"https://aveannaeor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[57],"key":""},{"id":"70","name":"Missing Check","descriptionHtml":"Before you submit a ticket, please do the following:\nEncourage care provider to sign up for direct deposit through ADP Workforce Now: online.adp.com. Once signed up, they will have access to view pay stubs and W2 and are able to set up direct deposit through ADP Workforce Now.\nBefore you submit missing check request, please read check number back to care provider and explain that in the event the check arrives in the mail, they should not deposit check because we will be cancelling that check and re-issuing a new one.","callToAction":"Missing Check","introHtml":"","icon":10550,"iconUrl":"https://aveannaeor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[57],"key":""},{"id":"348","name":"Name Change","descriptionHtml":"","callToAction":"Name Change","introHtml":"","icon":10514,"iconUrl":"https://aveannaeor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[57],"key":""},{"id":"65","name":"Overtime Exception","descriptionHtml":"","callToAction":"Overtime Exception","introHtml":"","icon":10550,"iconUrl":"https://aveannaeor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[59],"key":""},{"id":"61","name":"Password Reset","descriptionHtml":"","callToAction":"Password Reset","introHtml":"","icon":10550,"iconUrl":"https://aveannaeor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[57],"key":""},{"id":"183","name":"Pay Adjustment","descriptionHtml":"","callToAction":"Pay Adjustment","introHtml":"","icon":10511,"iconUrl":"https://aveannaeor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[59],"key":""},{"id":"71","name":"Pay Stub Request","descriptionHtml":"Before you submit a ticket, please explain the following:\nThe fastest way to access their pay stubs is through ADP Workforce Now: online.adp.com. They can view and download their pay stubs instantly. Encourage them to access their pay stubs online.","callToAction":"Pay Stub Request","introHtml":"","icon":10550,"iconUrl":"https://aveannaeor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[57],"key":""},{"id":"166","name":"Rate Change Approval","descriptionHtml":"","callToAction":"Rate Change Approval","introHtml":"For RC rate changes that require an update to our RCM master rate spreadsheet(s)","icon":10523,"iconUrl":"https://aveannaeor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[26],"key":""},{"id":"81","name":"Recoveries","descriptionHtml":"","callToAction":"Recoveries","introHtml":"","icon":10550,"iconUrl":"https://aveannaeor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[26],"key":""},{"id":"76","name":"Referral","descriptionHtml":"","callToAction":"Referral","introHtml":"","icon":10550,"iconUrl":"https://aveannaeor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[24],"key":""},{"id":"283","name":"Retro Billing Request","descriptionHtml":"Can pay if request is within two years for the following regional centers: ACRC, RCEB, FDLRC, RCRC, FNRC, SARC, HRC, KRC, NLACRC Can pay if request is within one year for the following regional centers: CVRC, RCOC, and GGRC Can pay if request is within 90 days for the following regional centers: IRC, VMRC, and SGPRC Can pay within the 90 days with the following: ELARC Do not pay unless you receive Billing Manager approval; NBRC Does not accept partial billing (retro-billing on a period that has already been billed during). Do not pay unless you receive Billing Manager approval; WRC Must have a 90-day waiver from WRC You can approve and pay older entries if we received the authorization within the last 70 days. (Please review the completion date on the actual authorization). For example, if the authorization completion date was 6/1/23 and the authorization start date is 1/1/23 and the current month is July 2023 then those hours can be entered for payment. Our policy is that no partial billing will be accepted for greater than 90 days (If hours were previously reported, we cannot go back and process additional ones) If request falls outside of the periods above, please continue to submit for review. Link to time card: <a href=\"https://www.aveanna.com/SupportServicesTimecard/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.aveanna.com/SupportServicesTimecard/</a>","callToAction":"Retro Billing Request","introHtml":"","icon":10511,"iconUrl":"https://aveannaeor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[59],"key":""},{"id":"89","name":"SDP Budget Inquiry","descriptionHtml":"","callToAction":"SDP Budget Inquiry","introHtml":"","icon":10550,"iconUrl":"https://aveannaeor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[29],"key":""},{"id":"107","name":"SDP Invoice Additional Fee","descriptionHtml":"","callToAction":"SDP Invoice Additional Fee","introHtml":"","icon":10550,"iconUrl":"https://aveannaeor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[29],"key":""},{"id":"108","name":"SDP Payroll Amount Exception","descriptionHtml":"","callToAction":"SDP Payroll Amount Exception","introHtml":"","icon":10550,"iconUrl":"https://aveannaeor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[29],"key":""},{"id":"69","name":"Sick Leave","descriptionHtml":"","callToAction":"Sick Leave","introHtml":"","icon":10550,"iconUrl":"https://aveannaeor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[57],"key":""},{"id":"62","name":"Status of Entries","descriptionHtml":"","callToAction":"Status of Entries","introHtml":"","icon":10550,"iconUrl":"https://aveannaeor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[57],"key":""},{"id":"284","name":"Supervisor Call Back Request","descriptionHtml":"","callToAction":"Supervisor Call Back Request","introHtml":"","icon":10511,"iconUrl":"https://aveannaeor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[59],"key":""},{"id":"83","name":"Transfers","descriptionHtml":"","callToAction":"Transfers","introHtml":"","icon":10550,"iconUrl":"https://aveannaeor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[26],"key":""},{"id":"88","name":"Vendor Payment Update","descriptionHtml":"","callToAction":"Vendor Payment Update","introHtml":"","icon":10550,"iconUrl":"https://aveannaeor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[57],"key":""},{"id":"82","name":"Verify Invoices","descriptionHtml":"","callToAction":"Verify Invoices","introHtml":"","icon":10550,"iconUrl":"https://aveannaeor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[26],"key":""},{"id":"72","name":"VOE","descriptionHtml":"Before you submit a ticket, please explain the following:\nAveanna uses The Work Number to provide automated employment and income verification for current and former employees. This fast, secure service is used for mortgage applications, reference checks, loan applications, apartment leases, government aid, and most other applications that require proof of employment. It is quick, easy, and accessible 24 hours a day, 7 days a week.\nStep 1 Provide the following information to the lender/verifier needing proof of your employment\n• Aveanna Employer Code: 14553\n• Aveanna Healthcare Support Services Code: 18337 (Use for historical Aveanna data before 10/28/18)\n• Your Social Security Number\nStep 2 Request the lender/verifier to contact The Work Number at www.theworknumber.com/verifiers or call 1-800-367-5690\nIf you submit VOE ticket, explain that it will take 3 -4 business days to process.","callToAction":"VOE","introHtml":"","icon":10550,"iconUrl":"https://aveannaeor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[57],"key":""},{"id":"68","name":"W2 Requests","descriptionHtml":"Before you submit a ticket, please explain the following:\nThe fastest way to access their W-2 is through ADP Workforce Now: online.adp.com. They can view and download their W2 instantly. Encourage them to access their W-2 online.","callToAction":"W2 Requests","introHtml":"","icon":10550,"iconUrl":"https://aveannaeor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[57],"key":""},{"id":"67","name":"Wisely Pay Card Requests","descriptionHtml":"","callToAction":"Wisely Pay Card Requests","introHtml":"","icon":10550,"iconUrl":"https://aveannaeor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[57],"key":""},{"id":"73","name":"Workers Compensation","descriptionHtml":"","callToAction":"Workers Compensation","introHtml":"","icon":10550,"iconUrl":"https://aveannaeor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[57],"key":""},{"id":"157","name":"DSP Training Program Certification","descriptionHtml":"The DSP Training Stipend Program has recently launched, and many regional centers are still trying to develop ways to for vendors to bill for this program. We need regional center systems in place before we can issue payments. While we and the regional centers figure out a system to verify certifications & issue payments, please fill out this form so that we can keep track of your course completion(s).\nLa programa de DSP Stipend es una programa nueva y no hay sistemas para pagar todavia. Mientras el desarollo de los sistemas de pago, por favor llena esa forma para que nosotros podemos recordar que hacen.","callToAction":"DSP Training Program Certification","introHtml":"","icon":10468,"iconUrl":"https://aveannaeor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[],"key":""},{"id":"165","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"","icon":10511,"iconUrl":"https://aveannaeor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"158","name":"SDP Enrollment Form Assistance","descriptionHtml":"","callToAction":"SDP Enrollment Form Assistance","introHtml":"","icon":10550,"iconUrl":"https://aveannaeor.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""}],"reqGroups":[{"id":57,"name":"Customer Requests"},{"id":25,"name":"Enrollment"},{"id":24,"name":"Intake"},{"id":26,"name":"Billing"},{"id":59,"name":"Internal Requests"},{"id":29,"name":"SDP"}],"orderMapping":{"57":[382,348,66,74,64,86,87,75,70,61,71,69,62,88,72,68,67,73],"28":[87],"59":[381,63,249,282,250,285,87,65,183,283,284,315],"23":[75,74,73,72],"58":[70,71,72,68],"21":[61,62,63,64,65],"26":[166,80,84,79,81,83,85,82],"24":[76],"29":[89,107,108],"22":[88,70,71,68,67,66,69],"25":[78,77],"27":[86],"20":[57,58,59],"16":[57,58],"19":[57,59],"17":[58]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ECS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNGYzOWU2ZS1lNDc0LTRjNjEtYWQ1YS0wNTU2N2IxMzIxMWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA3NTA5MTUsIm5iZiI6MTc3MDc0OTcxNSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.jS41LbajsMiPKOOdTlwY6tT7eWxsSB4FgNoWstWAdD8","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"b4f39e6e-e474-4c61-ad5a-05567b13211a","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Center","description":"Welcome to the help center - we're here to help! 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